# Support

Contact SpringBrand with the details needed to investigate a setup or task problem.

If [Troubleshooting](/developers/docs/troubleshooting) does not resolve the problem, [contact SpringBrand](/contact) with the details below.

## What to include

- The app you are using, its version, and your operating system.
- The step that stopped, and the last step that worked.
- What you expected, what happened, and the error message or a screenshot.
- For a connection problem, whether you used an API key or browser sign-in. Do not include the key itself.
- For a task problem, the task link or ID and the time it happened, if available.

If you used the terminal, include the output of `sp --version`, the command that failed, and its output. Remove API keys, tokens, and private data from logs and screenshots before sharing them.

- [Troubleshooting](/developers/docs/troubleshooting): Find steps you can try first.
- [Contact SpringBrand](/contact): Send the details to the team.