# Troubleshooting

Find the first failed step, correct it, then verify the connection again.

Start with your Agent’s installation result and a fresh session. If you need to change a connection, use the guide for that specific Agent.

## Common symptoms

| Symptom | Check and next step |
| --- | --- |
| SpringBrand tools are missing | Check the installation result, restart or reload requirement, and whether you opened a new Agent session. |
| Browser sign-in did not finish | Complete the browser flow and return to a fresh Agent session before checking the tool list. |
| The Agent sees duplicate tools | Identify the duplicate SpringBrand registration and remove only that entry, preserving unrelated tools. |
| A task has no matching operation | Inspect the live tool list and schema. Try a narrower task or ask the Agent to state what is unavailable. |
| A tool requests external access | Inspect the service and requested access before authorizing it. |

## Ask for a diagnosis

**Copy diagnosis prompt**

```text
Check my SpringBrand connection. Tell me whether the failure is in installation, sign-in, tool discovery, missing inputs, authorization, execution, or result retrieval. Show the evidence for the first failed step. Do not remove other tools or change any account settings.
```

If you still need help, [contact us](/contact) with your Agent name, the failed step, and a redacted error message. Do not send credentials or setup secrets.