Support Agent
Sort incoming questions, spot the issues that keep coming back, and draft replies from your own help pages.
- Bring
- Incoming requests and your help center URL.
- Get
- A triage summary and reply drafts your team reviews and sends.
AI agents for customer support teams
Put AI agents to work
on customer support
SpringBrand gives support teams agents that triage requests, summarize calls, watch public conversations, and keep help content current.
Built for support leads, community managers, and customer success teams
- Support leads
- Community managers
- Customer success
- Help center editors
Ticket triageSample output
You
Sort today’s incoming requests and draft replies from our help center.
SpringBrandwith your AI agent
Support AgentRead incoming requests, sort them by topic, and draft replies from your own help pages. Your team reviews and sends every answer. Sample result.
| Request topic | Help page found | Suggested action | Priority |
|---|---|---|---|
| Billing question | Yes — pricing FAQ | Send the drafted reply | Medium |
| Login problem | Yes — troubleshooting guide | Send the drafted reply | High |
| Refund request | Policy page only | Escalate to a person | High |
| Feature request | No match | Log for the product team | Low |
Escalate the ones that need a person
Drafted replies cite the help page they came from, and anything without a clear answer is routed to your team.
Your output: a triage summary and reply drafts ready for review.
Pick a support task.
Give your agent the right tools.
Each use case starts with the tools that fit it. Add or remove tools, choose what matters to you, and take the starting prompt into SpringBrand or your own agent.
01 / Find your tools
Pick the tools your agent can use
Google SearchSearch resultsTool example- Find current search results and sources
- Check what ranks for a query today
- Collect public context for a report
3 tools selectedExample stack. Your agent checks availability and authorization before use.
Run support work from one place.
Keep the work moving.
Most support tasks touch several tools before anything useful comes back. SpringBrand keeps the tools, the steps, and the review in one session with the agent you choose.
Working across separate toolsWorking across separate tools: Reading every ticket and thread by hand
With SpringBrandWith SpringBrand: Agents sort requests and public conversations by topic before your team starts.
Working across separate toolsWorking across separate tools: Starting every task from a blank prompt
With SpringBrandWith SpringBrand: Start from a ready-made skill that already knows the steps, then adjust the inputs.
Working across separate toolsWorking across separate tools: Copying raw data into a doc by hand
With SpringBrandWith SpringBrand: Get a plan, a list, a draft, or a dashboard back — ready to review.
Working across separate toolsWorking across separate tools: Moving away from the AI agent you already use
With SpringBrandWith SpringBrand: Connect Claude Code, Codex, Cursor, or another MCP client to the same tools.
Working across separate toolsWorking across separate tools: Ordering outside help without a clear scope
With SpringBrandWith SpringBrand: See the scope and price of a matched service before anything is ordered.
Build your agents once, use them everywhere, and improve them as you go
Connect
Connect your tools
Search, web, social, lead, and media tools come ready to use. Your agent picks the ones the task needs, so you never wire them up by hand.
Browse the APIsGoogle SearchExa
Firecrawl
Apify
Reddit
X
YouTube
Instagram
TikTok
Facebook
ElevenLabsOpenAI ImagesBring your agent
Bring the agent you already use
Connect Claude Code, Codex, Cursor, or another MCP client, and it can search and use the same SpringBrand tools on your behalf.
Install guides
Claude Code
CodexSpringBrand
Cursor
WorkBuddyStart fast
Start from ready-made skills
Pick a skill that already knows the steps, then adjust the inputs. No blank canvas, no workflow diagram to draw.
Browse skillsSupport Agent
Sort incoming requests and draft replies from your help content.
Call Analysis
Summarize calls and capture issues, sentiment, and follow-ups.
Mention Tracking
Watch public conversations and group what customers are saying.
Ask
Ask in plain language
Describe the result you want the way you would brief a teammate. No code, no prompt engineering.
You ask
What are customers complaining about on Reddit this week?
You ask
Summarize yesterday’s support calls and list the follow-ups.
You ask
Which help articles need updating after the last release?
Get results
Get finished work back
Agents return something you can use right away — a plan, a list, a draft, or a dashboard — not a pile of raw data.
Your support deliverablesSample01
Triage summary
02
Call notes
03
Mention digest
04
Help article drafts
Hand off
Hand off to a specialist when needed
If the job needs a human, the agent matches a fixed-scope service and shows you the scope and price before anything is ordered.
Specialist handoffExample01
Describe the problem
02
Free agent diagnosis
03
Matched content service
04
You approve
Share
Edit and share what you make
Keep changing the content, look, and behavior, then share it with one person, your team, or a wider community.
Only me
Private draft
My team
Shared workspace
Anyone with the link
Public share
Ready-made workflows for support teams
Start from a ready-made workflow. Each card lists what to bring and what you get back.
Call Analysis
Paste a call transcript and get the issue, sentiment, and follow-ups back. The agent does not record calls.
- Bring
- A call transcript you provide.
- Get
- Call notes with the issue, sentiment, and follow-ups.
Competitor Mention Tracking
Follow public mentions to understand what customers say, with representative links and dates.
- Bring
- Product names, platforms, and a time window.
- Get
- A digest of themes with links and suggested replies.
Help Content Refresh
Audit a help article against the questions customers ask and prepare a sourced update brief before editing.
- Bring
- The article URL and the questions customers ask.
- Get
- An update brief: sections to keep, revise, add, or remove.
Keep support work grounded in evidence
Pick the tools that match the task, keep the sources with every finding, and review the output before anything goes out.
Choose the capabilities
Review the tools in your stack and give your agent a clear, specific task.
Keep the sources
Ask for evidence links and separate estimates from verified observations.
Review before acting
Keep a human approval step for changes, outreach, orders, and public content.
Pricing
Start free, scale with credits
Every plan runs on credits. Start on Free, upgrade for more capacity, and top up whenever you need to.
- One shared credit balance covers API and Plugin usage.
- Top-ups are available on every plan, and purchased credits never expire.
FreeStart exploring SpringBrand tools.
PlusMore capacity for everyday work.
ProHigher capacity for larger workloads.
EnterpriseCustom integrations and tailored Agent solutions.
Ready for one seat or a whole team
Multi-seat team workspace
Bring your team into one workspace so agents and results live in one place.
Flexible credit allocations
Start free, top up any time, and move to volume pricing as usage grows. Purchased credits never expire.
You approve every order
When a job needs a specialist, the agent shows scope and price first. Nothing is ordered until you confirm.
Custom agent integrations
Enterprise teams can add custom Agent and workflow integrations for their stack.
Expanded API and tool access
Search, web, social, lead, and media tools from one account, with expanded access on Enterprise.
Dedicated onboarding
Enterprise plans include onboarding and solution support from the SpringBrand team.
Before your first support agent
Support agent questions, answered
Choose the right task, bring the right data, and know what happens next.
Read the FAQ in the docsWhat can AI agents do for customer support teams?
Support agents take the reading and sorting off your team: triaging incoming requests, drafting replies from your help pages, summarizing call transcripts, watching public conversations, and flagging help articles that are out of date.
Can I use SpringBrand with my own AI agent?
Yes. SpringBrand has setup guides for Claude Code, the Claude Desktop Code tab, Codex CLI and Desktop, Cursor Desktop, and WorkBuddy Desktop. Once connected, your agent can find and use the same SpringBrand tools and Plugins for the task.
Read the installation guideDo I need to know how to code?
No. Describe the result you want in everyday language and the agent picks the tools and steps. Connecting your own agent takes a short setup through the guide for your client.
Which data sources can the agents use?
Search, web, and social tools come ready to use — for example Google Search, Exa, Firecrawl, Reddit, X, and YouTube. The agent drafts replies from the help content you point it to, and call analysis works from a transcript you provide.
Will an agent send, publish, or order anything without me?
No. Your team reviews and sends every answer, and help articles are drafted for an editor to approve. When a job needs a specialist, the agent shows the scope and price first, and nothing is ordered until you confirm.
How much does SpringBrand cost for a support team?
SpringBrand uses one shared credit balance for API and Plugin usage. Start on Free, upgrade to Plus, Pro, or Enterprise for more capacity, and top up whenever you need to — purchased credits never expire.
See plans and pricingResources to help you go further
Skills, guides, and docs to help your support team get more done with agents.
Your next support task