Support Agent
Sort incoming questions, spot the issues that keep coming back and draft replies from your own help pages. Your team reviews and sends every answer.
Works with
And 7 more routed sources
Run it from SpringBrand or the assistant you already use
Claude Code
Codex
Cursor
WorkBuddy
Hermes
OpenClaw
Windsurf
Built for support leads, founders, store owners and community managers
1. Describe the job in a sentence
2. The agent picks the tools
No outside data needed for this one — the agent works from what you give it.
Same request works from Claude Code, Codex, Cursor or WorkBuddy over MCP.
Support AgentWhat comes back
Triage
- Tickets grouped by topic
- Urgent ones flagged first
- A count per issue
Help desks store tickets. An agent helps you clear them.
Keep your help desk. Hand the sorting and first drafts to an agent, and keep people on the send button.
Without SpringBrand
With SpringBrand
- Without SpringBrand:
Reading every ticket to decide what’s urgent
With SpringBrand:Tickets grouped by topic with the urgent ones first
- Without SpringBrand:
Answering the same question from scratch
With SpringBrand:Drafts built from your own help and policy pages, with the quote attached
- Without SpringBrand:
Noticing a recurring issue weeks too late
With SpringBrand:A monthly count of what customers ask about most
- Without SpringBrand:
Missing complaints that happen off your help desk
With SpringBrand:Public mentions on Reddit and X, collected in one pass
- Without SpringBrand:
Help pages that drift out of date
With SpringBrand:A list of pages to update, based on the questions coming in
Describe the job once, run it wherever you work
Connect your data sources
Google and Exa for search, Firecrawl and Apify for reading pages, Apollo, Google Maps and People Data Labs for company data, plus seven social platforms — already connected, on one credit balance.
Run it where you already work
Run support jobs from SpringBrand, or connect over MCP and call the same tools from Claude Code, Codex, Cursor or WorkBuddy.
Describe the job in a sentence
No flowchart to build. Say what you need in plain language; the agent decides which tools to call and shows you what it used.
Triage
Sort these 60 tickets by topic and urgency.
Draft replies
Draft a reply to this refund question using our policy page.
Repeat issues
What are customers asking about most this month?
Read the page, not just the title
Page readers pull the real headings, claims and prices from the pages that matter, so the answer is built on what the page says today.
competitor.com/pricing
- H1Plans for every team
- H2What’s included
- H2Frequently asked questions
Check every claim
Results come back with the sources behind them. Open any link, check the claim and decide what to keep.
Hand off to the tools you own
Output comes as a list, table or draft you paste or import. SpringBrand doesn’t send, post or run on a schedule — each run starts when you ask.
Agent
Researches and drafts
You
Review and edit
Your tools
CRM, CMS or ad platform
Bring in a specialist when you need one
When a job needs a person, describe the problem and get matched with a fixed-scope service. You see scope and price first; some deliver in as little as 24 hours.
Matched service
Fixed scope, fixed price
- Scope and price shown before you order
- Delivery in as little as 24 hours
- One correction included
ApproveStart free, pay per run
New accounts get free credits on signup. Runs spend credits from one balance, and purchased top-ups never expire.
Free credits on signupOne balanceTop-ups never expirePay per runMonthly credits reset each cycle
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Cleaning company SOP, hiring JD, onboarding checklist, and scheduling workflow pack.
With guardrails on every run
Matched service
ScopeShown
PriceShown
Not nowApproveYou approve every order
The agent can match you with a service, but nothing is ordered until you’ve seen the scope and price and said yes.
- Password
No account access needed
Agents and services work from the facts and files you send. Never share passwords, codes or payment details.
- SearchRead pagesDraftPost or send
Research, not actions
Agents search, read and draft. They don’t post, send email or change your accounts on their own.
- sourcesourcesource
Sources on every result
Findings come with the pages they were read from, so you can check a claim before you use it.
Credit balance
MonthlyTop-ups never expireCredits you can see
Runs spend credits from one balance. Purchased top-ups never expire; monthly credits reset each billing cycle.
- Delivered1 correction included
One correction included
Fixed-scope services include one correction if the delivery misses the agreed scope.
Resources to help you go further
Guides, playbooks and docs for putting a support agent to work.
Put your first support agent to work
New accounts start with free credits, so the first run costs nothing to try.