Refund Policy

Subscription refunds, billing errors and credit purchase questions.

Last updated: October 13, 2026

This policy covers paid subscriptions and separate credit purchases offered by SPRINGBRAND, INC. ("SpringBrand," "we," "us"). Prices and billing periods appear at checkout. Any specific purchase terms shown at checkout also apply. Nothing here limits rights that applicable law does not allow us to exclude.

Paid subscriptions

Except where required by law, paid subscription fees are non-refundable. You can cancel a future renewal through the billing controls in your account or contact us for help. Cancellation stops future renewal according to the payment provider's process; it does not refund a completed charge. The timing of any remaining access depends on the purchase terms and the payment provider's cancellation process.

Separate credit purchases

If you purchased credits separately from a subscription, contact us with your order details. We review these purchases under the terms shown at checkout and applicable law. The subscription-fee rule above applies to subscription fees; it does not by itself set the refund terms for a separate credit purchase.

How to request a review

  1. Contact us or email contact@springbrand.ai from the address associated with your account.
  2. Include the charge date and order or receipt number, if available.
  3. Tell us whether the charge was for a subscription or separate credits, and describe the issue. If it was duplicated, incorrect, or unauthorized, say so.

Do not send passwords or full payment-card numbers. You may also contact your payment provider about an unauthorized payment.

How requests are handled

We may ask for information needed to locate the transaction and check the purchase terms, payment records and applicable law. We will explain the outcome. If a refund is due or approved, we will arrange it through the original payment provider where possible; processing time depends on that provider and your payment method.

Changes and contact

We may update this policy and will revise the date above when we do. For billing questions, email contact@springbrand.ai. See our Terms of Service and Credits FAQs for related information.