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Troubleshooting

Find the first failed step, correct it, then verify the connection again.

Start with your Agent’s installation result and a fresh session. If you need to change a connection, use the guide for that specific Agent.

Common symptoms

Symptom	Check and next step
SpringBrand tools are missing	Check the installation result, restart or reload requirement, and whether you opened a new Agent session.
Browser sign-in did not finish	Complete the browser flow and return to a fresh Agent session before checking the tool list.
The Agent sees duplicate tools	Identify the duplicate SpringBrand registration and remove only that entry, preserving unrelated tools.
A task has no matching operation	Inspect the live tool list and schema. Try a narrower task or ask the Agent to state what is unavailable.
A tool requests external access	Inspect the service and requested access before authorizing it.

Ask for a diagnosis

Copy diagnosis prompt

Check my SpringBrand connection. Tell me whether the failure is in installation, sign-in, tool discovery, missing inputs, authorization, execution, or result retrieval. Show the evidence for the first failed step. Do not remove other tools or change any account settings.

If you still need help, contact us with your Agent name, the failed step, and a redacted error message. Do not send credentials or setup secrets.